The ability of a customer to access your Web application is seemingly the most important challenge a company can have, beyond even a sound business model. If your business model works, no one will care if they can't access their data or the data you want to show them.
Ethan Stock points this out quite well. New ideas are being launched daily from new companies and existing ones. These ideas need to be rolled out in ways that guarantee their access.
We are asking our customers to bet their businesses on our ability to deliver. "Flaky but free" simply does not cut it any more. How many of you out there rely on Yahoo or Google email for business-critical communications? What if it went down tomorrow, for 48 hours? What if Salesforce.com stopped working for 48 hours? What if Ebay or Adwords stopped working? Marketing campaigns, communications, and commerce grind to a halt, and real damage is done to real people and real businessesPosted by Josh at November 17, 2005 12:01 AM