My Clients began looking for a new construction builder in June 2018. We visited with many local and national builders with projects in the south suburbs. Personally, I learned of Stone Cottage Construction through a colleague who had built a home with them nearly four years prior and shared her positive experience with me, which led us to visit several of the Stone Cottage models and were impressed with the quality of work and reasonable prices. In comparison to the larger national builders, the great attention to detail they provide to each home they construct and the care and diligence they took with each home and customer was admirable. Some of the larger companies can cut corners and try to mass produce as many new homes as possible to churn profit and fail at customer service, but that was never how the past customer and my clients felt with their experience working with Stone Cottage. We also appreciated the basic package contained upgrades that the other builders tend to upcharge for. Items such as enamel on the doors, stone on exterior, water softener and granite were included as part of the standard package. In August 2018, we met their team to discuss the process and answer questions. Stone Cottage provided exceptional customer service. They were all patient, understanding and it was apparent that they had pride in what they were selling. Their pricing was transparent and easy to understand without hidden fees. We appreciated their patience and ideas/recommendations on the design. After the first contact with Stone Cottage, the decision was very easy for my Clients to build with the local builder. Despite my Clients making a few changes during the design phase, the purchase price can in at exactly what the purchase agreement stated. My Clients moved into their new home in January 2019. As a realtor, I found the process very easy and problem - free. I actually found myself feeling guilty that I wasn't needed more. However this goes to show that my Clients were in trusted hands and the process was very efficient and issue free that heavy realtor involvement was not needed. There were no surprises throughout the process. My Clients were extremely pleased with the end to end process and outcome. The home was complete on time and small list of punch items were also complete timely. Additionally, Stone Cottage were very understanding with some obstacles that arose (unrelated to their work) and provided some exceptions to my Clients, such as allowing them to move their belongings into the house before closing. I would highlight recommend Stone Cottage Construction to anyone looking to build.
Stacy (Realtor)
We love our house and are enjoying having our Grandson visit each day. Jerry has his workshop (“toy room”) up and running so he is happy. We are so pleased with our new home. We appreciate all the help Lindsey gave us too…she was so great to work with during the building process. We are really pleased with the job Don did on repairing the hole in the kitchen as well as fixing the windows. [service work request] We love it [the home] and thank you all for the professional work and quick responses to our questions during this time.
Jerry and Kathy C.
Thank you again for your assistance with the purchase of the Stone Cottage Construction home last Fall. I spoke with my buyers last week and they are thrilled to be settled and loving the home. As you recall, my buyers had purchased in Bloomington a few years ago. They called me because they went through this home at an open house and immediately fell in love with it. We scheduled a showing and confirmed their interest. I want to put it in print how “beyond pleased” I am with how the process went. I’ve worked with other builders and Stone Cottage has set a high bar from quality of workmanship as well as outstanding service. I’m still telling agents and buyers about the most thorough walk through I’ve ever been on. Still can’t believe that the owner walked through and not only offered detailed explanations of everything that had been done, but also addressed requests down to touch up of paint. There are absolutely no outstanding projects and if you’ve dealt with new builds, you know how rare that is. Your assistance was key too Sheryl. I appreciate your attention to detail and willingness to work with my buyers timing of the sale of their home. Great experience all the way around and would be more than happy to field any/all calls from prospects or agents.
Dan B. Realtor